Shipping FAQ

What Packaging Do You Use?

Almost all of my packaging is plastic free, the only bit of plastic in my shop is around my rolls of washi tape.

I ship using cardboard backed envelopes, cardboard mailing boxes and use a mixture of paper bags, tissue paper etc for the inside packaging.

For paper products like colouring books, notebooks and prints, I use compostable cello bags which can be recycled or even put into your composter if you have one and they naturally break down.

 

All of my shipping packaging can be recycled.

How long does it take for my order to be despatched?

I aim to dispatch all items within 5 days, unless it's a busy period, i.e shop updates or the festive season.  I update my Instagram regularly if there are any delays to my shipping.

Do you offer tracked shipping?

Yes, tracking is offered at checkout and gives you peace of mind when ordering that you'll be able to follow your package online when it's been scanned at the Post Office after I've dropped them off.

What if my order is lost?

I cannot claim for any lost items until past the date that Royal Mail recommends I do so.

UK orders its normally around 10-14 days depending if sent by 1st or 2nd class.

International orders I cannot claim for lost mail until 4-6 weeks depending on location.

Unfortunately without tracking I can only claim for orders up to £20. If you place an order over this amount and you choose NO TRACKING you will only be refunded up to £20. 

If you have a question that is not covered in the FAQ please get in touch via the contact form here on my website. I am to reply to any enquiries within 24 hours.

XOX